Internet Billing FAQ
Who do I contact for internet service billing?
Can I suspend my internet service?
How do I cancel my internet service?
Can I update my credit card via your website?
Why does my HughesNet (DirecWay) modem show my service as suspended?
Do you offer month-to-month internet service?
Do you offer internet service on a daily or hourly basis?
I used to get a discount for paying yearly or quarterly. What happened?
I never signed anything - is my service under contract?
Who do I contact for internet service billing?
Contact us by phone at 800-247-7486 / Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it / Fax 801-478-5407
Can I suspend my internet service?
It depends on your service provider (MotoSAT resells internet services from multiple providers). If you have HughesNet service, you can suspend for up to six months. There is a $50 fee upon suspension of your HughesNet internet service (no fee to reactivate). If you have a LinkStar modem with Broadsky Networks service, you can suspend for up to 5 months for a fee of $150.00. Our iDirect providers do not offer service suspension.
How do I cancel or suspend my internet service?
Send your request via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your SAN number or account number. For HughesNet customers, your SAN is displayed on your modem's system information page (accessible at IP address 192.168.0.1). For iDirect accounts, please provide your modem serial number. Please be specific whether suspending or cancelling (suspension is temporary, cancellation is permanent). You will be subject to any suspension or cancellation fees that may applicable. Some of our providers require notification of cancellation 30 days in advance (please contact us for details).
Can I update my credit card via your website?
We currently do not provide this option. Please contact us by phone to update your credit card information. 800-247-7486
Why does my HughesNet (DirecWay) modem show my service as suspended?
Your account may be locked for nonpayment or placed on seasonal or vacation suspension. Please contact us regarding the status of your account. Phone: 800-247-7486 or Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Do you offer month-to-month internet service?
We offer month-to-month (no contract) service for some of our internet service packages. Month-to-month services cost more than our contract services. For details please contact us.
Do you offer internet service on a daily or hourly basis?
No. We do offer some services for emergency responders designed for limited usage, but montly fees still apply. Please contact us for details.
I used to get a discount for paying yearly or quarterly. What happened?
We discontinued yearly and quarterly discounts for HughesNet service in January 2009. You may switch your yearly or quarterly billing to monthly billing if desired..
I never signed anything - is my service under contract?
There are some month-to-month exceptions, but all service providers have contract terms ranging from 12 to 18 months. Early termination fees apply. Some providers require 30 days advanced notice for cancellation. Internet service must be ordered through our website and contract terms are clearly spelled out and available for download in PDF format when ordering service. The customer, or the installer on the customer's behalf, must agree to the terms upon submission of the internet service order. In the case of the installer ordering service for their customer, they must provide their dealer account name and indicate that they are ordering service on the customer's behalf. Our dealers are required to make customers aware of the term agreements, otherwise they may be responsible for cancellation fees. MotoSAT must pay cancellation fees to our providers, and we must pass this cost along to our customers if they terminate service early.